FAQ

  

Frequently Asked Questions


What happens if I want to cancel or reschedule a cleaning?

 
For regular cleanings, just send us a quick email or give us a quick call at least three days prior and we can change the date/time or cancel the booking.
For one time cleanings, a cancelation fee of $50 will be charged.
 

Cancellation Fees

 
For regular cleanings, there is no cancellation fee if you contact us at least 48 hours before your appointment. If a cleaning is cancelled within 48 hours of the appointment, a cancellation fee of 50% will be charged. If you rebook for a later time, we may apply half of the cancellation fee towards your next booking (only for regular cleaning).
For one time cleanings, a cancelation fee of $50 will be charged.
 
 

What are your hours of operation?

 
We work seven days a week, with the earliest appointments at 8:00 AM and the latest appointments starting at 6:00 PM.


What areas do you service?

We service Saskatoon and surrounding areas – if you are unsure, please don’t hesitate to contact us.

Do I have to be home when you clean?

No - in fact, the majority of our clients provide us with keys or codes to their homes. If you live in a secured building, we ask that you let the concierge know we are coming or provide instructions for entering your home.
We are also happy to work when you are home. We understand that clients may prefer to be present, particularly for the first few cleanings. However, we cannot assume injury liability for anyone in the home other than our own employees. For this reason, we ask that you stay out of our working area and off of wet floors.

Will my keys be secure with you?

If you chose to provide us with keys to your home, rest assured that we take the utmost care in protecting both your key and your home. The keys are numbered and never have names, addresses and any other importantor any identifying information attached to them. They are only issued the day of your cleaning and are checked back in to be deposited into our safe dailyat the end of the day.

Why do you provide all of the equipment and supplies?

We use our own equipment and supplies so that all personnel are trained in the use of each chemical and piece of equipment. Knowing what we are working with allows us to provide quality results. This means that you will not need to keep track of what needs to be replaced, repaired or washed.

How many people come to clean my home?

Depending on the home, one, two, or three cleaners may be present.

Are you insured?

Yes, we are fully insured for your protection and peace of mind. Proof of insurance can be provided at the time of estimate. Our certificates are also available directly from our insurance company upon request.

What if something is damaged while my home is being cleaned?

We make every attempt to treat your home with the utmost of care and caution. If something is damaged during cleaning, we will leave the item with a note and make arrangements to replace the item or pay for it. We are fully insured for the rare occasion that this may occur.
Please note that we would prefer not to clean items with extremely high monetary or sentimental value – you are often the most knowledgeable in caring for these items. We cannot be responsible for items that are previously broken or are placed in highly precarious ways. 

Do I have to prepare anything before you clean my home?

It is best to have the home picked up as much as possible so that we can do a thorough clean. Spending time picking items up and putting them in their place prior to cleaning may lengthen the appointment and incur an additional charge.

Do you guarantee your work?

We offer a 100% satisfaction guarantee. If you contact us with your concerns within 24 hours of our cleaning, we will return at our expense to correct the problem (for regular cleanings only).

How do I pay for my services?

Payment is expected at the time of the cleaning. We do not accept credit cards at this time. For regular cleanings, we can consider a monthly payment with a signed contract.

I have pets - what do I do with them when the cleaner is present?

We are of a firm beliefbelieve that family pets are just like children, and. wWe enjoy working with them. If, however, your pet is afraid of vacuums or isare raucous too excited and will not allow us to do our work, we may suggest that they be placed in areas that we are not working inanother area of the home.

What if I do not need my whole home cleaned?

We customize our services to your needs. We have customers who have their whole home cleaned every second week, and only have their bathroom and kitchen touched up on opposite weeks. Let us know what you are looking for and we will do our best – just contact us!

What should I look for in a cleaning company?

When hiring a cleaning service, you are inviting someone into your home - one of the biggest investments that you will ever make. You are inviting someone into your, and your family’s, lives. We recommend that you only hire services that have taken responsibility for potential accidents or loss. Professionals will always be able to provide you with proof of their license, bond, and insurance. We also recommend hiring professionals who have been trained in the safest methods for treating modern materials and surfaces.

Why should I hire someone who is licensed?

When you hire a professional, you choose someone who has shown that they put honesty above profits.
Hiring an unlicensed cleaner can be tempting, as many have low rates. Cleaners who work “under the table” do so without consideration of long term repercussions to both themselves and their customers. They are able to charge low rates by being dishonest on taxes, medical care, worker’s compensation, insurance, social security, and more. When something goes wrong, these workers often disappear without a trace - while collecting aid from our tax dollars. Please keep our economy strong and work with professionals who choose to work honestly and responsibly!

Popular Questions

Why should you hire us to clean your apartment/house/business, etc.?

A professional cleaning saves you time and money on cleaning supplies, which can be spent with your family, on vacation, with friends, etc.

Professional cleaning services are equipped to handle complex and difficult environmental grime as well as any pollution that might be in your living environment. 

I have a vacuum cleaner and cleaning supplies.
Why can't I clean the apartment as well as you can?

Use of standard cleaning supplies does not allow for an efficient cleaning - this requires special reagents and equipment.

For example, your rug can be home to various bacteria and allergens. An ordinary vacuum cleaner can remove only 30% of this dirt that accumulates inside of your rugs. In order to thoroughly clean your rugs and remove all traces of mud and detergent, a special industrial-strength vacuum cleaner and detergents, like the ones we use, are required.

Of course, you can try to clean the apartment yourself, but this will be a long and laborious process. Why worry about it if our friendly and professional cleaners can allow you to cope with this task quickly and with less effort?
City Cleaning works very quickly.
Does this affect the quality of the cleaning?
Our experienced employees are fast, but work is being done carefully and methodically. Speed does not affect the quality of our cleaning because we use industrial-strength cleaning agents and supplies.

We will return your space in perfect condition, as quickly as possible, to ensure that we do not impact your daily routine.

How Often Should Carpet Be Cleaned Professionally?

How often should carpet be cleaned? Probably not something you think about on a regular basis. If you do find yourself pondering your carpet and it’s cleaning frequency, there are 3 things to consider. The time frames mentioned below are suggestions based on keeping your carpet looking it’s best, for the longest time possible. To get the most life out of your carpet, you’ll want to have it cleaned BEFORE it starts to show signs of soiling. Over time, soil settles into your carpet fibers and can cause your carpet to break-down prematurely. This is why carpet manufacturers recommend annual steam cleanings. Professional cleanings remove the soil that you can’t see, eliminating unnecessary wear through proper maintenance. The soil acts like sandpaper, and grinds away at the carpet fiber, eventually causing wear. A good way to think of professional carpet cleaning is like preventative maintenance. Take good care of your carpet and it will last longer and look better.

Carpet Warranty?

Do you have a carpet warranty that you want to keep valid? If yes, check your warranty paperwork. Most carpet manufactures require that you have a professional steam cleaning (technically named a hot water extraction) once a year. No carpet warranty? Then the decision to clean your carpet professionally is entirely up to you. Think about the following variables before you call a professional. You are completely in control of how often should carpet be cleaned!

How often Should Carpet be Cleaned

Think about the traffic your carpet gets? More people means more traffic. Generally speaking, a family of 8 should have the carpet cleaned more often than a couple or someone living alone. A home with minimal traffic can go 2 or more years between professional carpet cleanings. On the contrast, a large family may decide to have the carpet cleaned every 9 months. Do you have children in the home? On average, a professional cleaning every 9-12 months is a good idea when you have children running through the home. There’s no telling what they may have tracked in!

What about fur-babies?

A home with indoor pets should have the carpet professionally cleaned every 6 to 12 months. More frequently if your pet has accidents. More frequent cleanings are recommended for homes with pets because animals typically shed dander and fur on your carpet fibers. Frequent vacuuming can extend the time needed between professional cleanings, but frequent vacuuming means three times a week or more! Your carpet cleaner may be able to offer you an “every 6 months” schedule. Each home is different, and there isn’t a science to the length of time that should pass between professional carpet cleanings. UNLESS, you have a carpet warranty to adhere to. In that case, follow the instructions stated in the warrant

Customer Reviews

Thank you so much for the great review.

BestCleaning
Aug 06, 2016
 

 

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Contact Info

office@citycleaning.ca

306-514-1481 

Twitter: @BestCleaning

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3013 McClocklin Road, Saskatoon, S7R 0J1.

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Why professional cleaning works:

Pro Vacuum Cleaning Efficiency

82%

Home Vacuum Cleaning Efficiency

55%

Pro Steam Cleaner Energy Efficiency

91%

Home Steam Cleaner Energy Efficiency

64%

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